You need to have a plan, stick to the facts, stay calm and know that you might lose. Pharmacies. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Top Footer Social Media Bar. More members in areas where a Walgreens pharmacy is not available will soon have easier access to a 90-day supply of maintenance medications in retail pharmacies. OptumRx Customer Service. I was previously a long time & well satisfied customer of my local wal-mart pharmacy. Mind you my local credit union isn't blameless in this by any stretch of the imagination. Furthermore, you can also file a formal complaint with the BBB against OptumRx and don't forget to involve your employer's internal benefit administrator as they may be able to get this resolved. You are on hold forever, no one speaks clear English and it seems no one has a clue what is going on. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Filing complaints with every regulating agency I can. LEARN MORE . I watched the staff in my general doc office fax the script to opumRx for 90 day fills. I'm not the only one OptumRx is taking advantage of in this way. I do not want to see OptumRx get away with this. OptumRX has sat on this order for over a week now complaining that the pharmacist doesn't understand the instructions so they won't issue the scripts. I actually put this in my bookmarks so I can use it. Text. Username and password will be sent to you via email. Never trust websites which offer a shady ‘advocacy package’ to businesses. I have talked directly to both the nurse and doc at my specialist office 4 times. Download PDF. You are not required to use OptumRx home delivery for a 90-/100-day supply of your maintenance medication If you have not used OptumRx home delivery, you must approve the first prescription order sent directly from your doctor to OptumRx before it can be filled. I have never had any issues with communication. You can try to reach review author by writing a comment to the review or try one of our business solutions. I called our MD who states they called in a replacement. 1. I now have 3 bottles of omeprazole which will take a year to use. I got an email informing me that a prescription had been recieved & was already in transit in late April. LEARN MORE . OptumRx Customer Service. But yet and still. Initial OptumRx complaints should be directed to their team directly. I called Repatha and they called OptumRX and They were transferred all over and then OptumRX hung up on the girl from Repatha. Stop taking. OptumRX - Bydureon once weekly injection; OptumRX - denial of medicine ; OptumRX - prescription renewal; OptumRX - billing; OptumR amazon.com . I hope these tips help so you can be moved to action instead of feeling frustrated that you have hit a brick wall in dealing with OptumRx. Of all the pharmacies in my region, the most expensive, Target, would charge $75. I will be on the phone first thing tomorrow! You've found this site because you have seen, heard or received one of our advertisements. Website: OptumRx – Contact us . $0 copay … We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The response I got was, " I'll make note of that." Tags: optumrx pharmacy drug. You are not required to use OptumRx home delivery for a 90-/100-day supply of your maintenance medication If you have not used OptumRx home delivery, you must approve the first prescription order sent directly from your doctor to OptumRx before it can be filled. This created the excuse OptumRx was looking for evidently. Between billing mistakes, authorizations and prescriptions they screw it up as mush as possible. Headerbar V2. I am furious that they all have basically lied, but I am in an awkward situation financially due to this unauthorized transaction which has severely compromised my account. They say they've called the Dr. but she says she's received no such calls. Find help for your prescription refills, account passwords and other prescription benefits needs. Decent voice recognition system on automated system…..keep having to repeat information I'm a diabetic very dependant on an insulin pump & cgm. Health care … Me too. Save and pay for health care. Main Nav V2. I have been beating my head against the wall for over 2 years! Find help for mail-order pharmacy, password and other pharmacy questions. Prior Authorizations . Menu Close. Pity that we have to resort to these actions when the problem could and should have been resolved at the OptumRx Customer Service level. This is a pretty interesting lawsuit and it includes named invidituals at HHS and CMS as well as participants. I have talked to Michelle, Stephanie, several others. On Oct 29 I ordered a home prescription delivery. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I called OptumRx to inquire about what on earth was going on only to be informed that my doctor placed an order & OptumRx took the liberty of processing the transaction without informing me & without consent all the while insisting OptumRx could conduct business in this manner as they see fit. OptumRx. File a complaint with CMS about them. OptumRx was first mentioned on PissedConsumer on Jan 05, 2013 and since then this brand received 771 reviews.. OptumRx ranks 131 of 686 in Pharmacy category. For individuals and families. What suggestions do you have for management? You can find contact details for OptumRx above. My Doctor is now again calling OptumRx. 2. Track Your Order. 119 reviews for Optumrx, 1.1 stars: 'Every year this company along with the health insurance manages to keep me from getting my medications at least 3 months of the year or longer. BCBS is my medical provider. They charge wrong prices, they give you wrong prices. That is why ... OptimRX. Pharmacists: Available 24 hours a day, 7 days a week to answer questions or address concerns from OptumRx home delivery customers. I'm on my 4 th appeal by Monday I will have no insulin which will mean I'll be in DKA and ina few more days comatose. WORST WORST WORST COMPANY I HAVE HAD TO DEAL WITH! Employee Assistance Program (EAP) Horizontal intro shourt Rule. Refill and manage your prescriptions online, anytime. Complaint / review text: 1. This over drew my account by over 300.00 and made other purchases bounce. Invoice of 10/23/19, account [protected], William S Thornhill Jr. Kansas. Never trust websites which offer a shady ‘advocacy package’ to businesses. More OptumRX Complaints & Reviews. Upon my deathbed OptumRx specializes in the delivery, ... No standing in lines. Then last night I discovered an email telling me that another prescription was in transit, charges already pending of course. You will be able to edit the text before publishing. This application makes it easier than ever to refill and renew existing home delivery pharmacy prescriptions, sign up new prescriptions for home … Search site Submit search. Mail order is a mess, I can only get 30 day supply and not 90. Save and pay for health care. Website: OptumRx – Contact us . Private messages do not impact your company rating. Although OptumRx is processing your prescriptions on time, deliveries may be slightly delayed in a few areas of the country. Ive been over charged for my normal 90 day supply of gabapentin. Text. Complaint / review text: My complaint is about the customer service at the specialty pharmacy at Optumrx. 15 years on the same drug can't seem to get OptumRX to approve in three months, yet. It is so sleezy, it makes my skin crawl that they are "allowed" to operate as a legitimate MEDICAL service. Get contact details that poster left for the company. OptumRx Cons: What concerns me are other reviews. File Legal Complaint Against OptumRx “Aligning Its Interests” with the Big Three Drug Distributors in US, Thus Acting as an Agent of the Government With Accreditation Processes . BCBS have me meeting my deductible on July 5. Having my perscriptions filled on the 90 day plan. I went through their messaging center on line. Using the OptumRx app, you can manage prescriptions for your whole family – without logging into multiple accounts. Beware consumer. I in no uncertain terms opted out of OptumRx & made sure it was understood that if my personal acct information was ever used by OptumRx again I would take legal action. Optum Rx sent me an email stating they could not complete order for another rx - her Pravastatin & to call them immediately. On 06/03/2020 I authorized Optum RX do ACH debit my checking account in the amount of $21. I have no idea what to expect at this point. This is a blatant lie. Phone: 1-855-427-4682. Based on what I have seen, if we all come together we could file a class action lawsuit. View original. It's not a narcotic I need it to live. It is a circus act there. I would have died if I was not capable to keep calling OptumRx. Social Share. The OptumRx Health Care Professionals Portal is a one-stop source for those who write and fill prescriptions. Here in the past 2 years, Optum's site has been "pot-luck" in being able to sign right in. More United Healthcare Complaints Boards – I transitioned recently to a new pump & cgm. I had got all my details filled up at TIO's website with all the chat transcripts and proofs as I had given a lot of warnings to incompetent Optus team that if my order is not processed I will be officially lodging the complaint. En español | Getting what you want from a corporate customer-service department is a lot like arguing with a teenager. You're in bed with big pharma and should be ashamed. I’d like to mention several of them as worth visiting and posting to. Complaint / review text: Why AARP selected these LOSERS is beyond me. My mother has OptumRx pharmaceutical insurance through UMR. Important OptumRx updates to support providers, clinical staff and patients through COVID-19. OptumRx. Information about Optumrx Pharmacy was first submitted to Scambook on Nov 22, 2013. OptumRx Departments and phone numbers The 5 W’s - Use our quick reference to find resources at OptumRx. Behavioral health. I will NEVER deal with either AARP (which only offers Optumrx as their mail delivery service} or Optumrx again. OptumRx Access member sign-in and registration; Contact OptumRx; Optum Specialty Pharmacy Access patient sign-in and registration; Contact Specialty Pharmacy; Save up to 80% on prescriptions. Back Arrow Back. Sign in. The top of the pen would lock up and not allow me access to the medication. You found this website because you are extremely frustrated with OptumRx. Back Arrow Back. On average users reported $296.67 of damages. The truth is, you have laid the groundwork for the next level of action, and that is to file a formal complaint against OptumRx with the Insurance Commissioner for the state in which you live. After calling them I received another bottle. The package was intercepted at my local post office in GA. Then it took another month to refund the money taken from my account. Parmacy code of ethics mandates that a pharmacy cannot talk to anyone about your drugs without your authorization. Removed "pending" $250.00 from our account. Their on line system is flawed and you cant get a human that has any idea what is going on. Text. I am an employee (professor) at the University of Virginia and have had Thyroid Cancer. If you think you weren’t treated fairly because of your sex, age, race, color, national origin, or disability, you can send a complaint to: Optum Civil Rights Coordinator 11000 Optum Circle Eden Prairie, MN 55344 Fax: 855-351-5495 Email: Optum_Civil_Rights@Optum.com. I called OPtum & they refuse to provide coverage for the replacement drug Famotidine. I have been using this style of pen for over a year. Refill and manage your prescriptions online. Commercial: 1 … Maybe I can save someone else's life from this treatment. The following is what appears when attempting to sign in: I was transferred 5 times and then the girl told me the copay card was not working, she told me I could call back, I hung up. linkedin; facebook; twitter; youtube; blog; Sign in; Site Logo. Contact OptumRx; Optum Specialty Pharmacy Access patient sign-in and registration; Contact Specialty Pharmacy; Save up to 80% on prescriptions. I have twice now had my once weekly injection fail on me, I would unlock the injection needle as instructed on the bottom of the pen and immediately the cap would fly off and not allow me to inject the needle into my skin. In all I spent an hour and 40 minutes to get Repatha. I am no closer to a resolution... What a nightmare this place is. Preferred solution: Find low RX prices. PissedConsumer594102. I am left without any funds until I receive my July ssdi check on the 3rd. EVER!!!! After I made numerous calls and never speaking with anyone who has "English as a first language" prescriptions arrived an 2/4/20. I lost it. I was instructed to let the charge go thru the acct. Optumrx charged me 417.03 for three 15g tubes of generic hydrocortisone valerate . FILE A COMPLAINT. OptumRx® Specialty Pharmacy. November 20th 2016. I had to hold for supervisor and got that cleared up. Thank for the information. Fast, free home delivery. Before you confront customer service, make sure you can answer yes to these 4 questions. Regretfully hating Optum Rx. Optum Bank Access member sign-in and registration; Contact Optum Bank ; Optum Bank customer support; Business Services and Technology. Specialty Pharmacy includes medications used to treat complex conditions, specialty therapies and infused medications. ~Edward Maurice Feaver: Yes. Optum states they never recived the request for a new Rx and still refuses to cover the Famoditinde. Aug 7 theses gods denied my prescription for Chantix. Welcome to learn.optumrx.com! I agree. Information about OptumRx was first submitted to Scambook on Feb 19, 2013. I called OPtum & they refuse to provide coverage for the replacement drug Famotidine. BriovaLive ® gives patients the opportunity to have a real-time, face-to-face video consult with an expert BriovaRx ® clinician. OptumRx claimed to have made multiple attempts to reach my provider. You need to have a plan, stick to the facts, stay calm and know that you might lose. Live and Work Well Text. And I'm still waiting for blood pressure meds antidepressants water pills. Medicine is nothing to be lax about. Background on ~Edward Maurice Feaver's case. Back Arrow Back. Specialty Pharmacy. For organizations. Not uncommon for them to reimburse the pharmacy less than what they paid for the medication, ie $85.00 for a Rx yesterday. My next problem came when I had to call and ask why they did not send the Felodipine which I take every day. It seems, I am not the only state of Michigan retiree to have this new problem with this new provider. Prior Authorizations . I have been I ducking dependent for 44 years. rba-ose.optum.com server can not be found?????????? Care. Filing these formal complaints will get you past the Customer Service run-around for which OptumRx is … Details 3. I am very unhappy with them. Horizontal intro shourt Rule. I did not ask for this. It has been months trying to redolve this issue. OptumRx will add approximately 100 additional "Select90/Preferred90" retail pharmacies in California's rural, suburban, and urban areas in June 2017. Optum Perks; Health Care Financial Services. Business solutions. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews. Use this comments board to leave complaints and reviews about OptumRx. I removed my debit info from them twice during this fiasco. The pharmacy options I was given were CVS or Optumrx. “Recommendations of OptumRx is that the patient should change therapy to 20% Immediately Release medication, and 80% Extended Release medication. Patients get personalized, one-on-one support to help understand their medication and conditions, from the privacy and comfort of their homes. This is incredibly wrong and I'm ready to file a complaint with Medicare, Insurance Commissioner, and try to get an attorney. Grievance/Complaints Specialist OptumRx. OptumRx. Find the best companies in Pharmacy category: OptumRx and Priceline Pharmacy, OptumRx vs Express Scripts, Priceline Pharmacy vs Express Scripts It seems, I am not the only state of Michigan retiree to have this new problem with this new provider. Optum Specialty Pharmacy. I called the same day and cancelled it because I didn't... Hello, I was informed that wasn't an option bc OptumRx was authorized. Discuss the issues you have had with OptumRx and work with their customer service team to find a resolution. Optumrx called my residence and spoke to my husand about my medication. OptumRx Departments and phone numbers The 5 W’s - Use our quick reference to find resources at OptumRx. OPtum rx sent notice in December re: my mother's RX for Ranitidine = can cause cancer. Since one isn't required to use this meter I intended to continue using my own meter which is much more cost effective. Now here's where things start getting shady. One, the restroom has a smoke detector that … Fast, free delivery to your home or office with OptumRx drugstore. linkedin; facebook; twitter; youtube; blog; Sign in; Site Logo. Sometimes, I have had good luck trying the site at 1:00am Since then the page has accumulated 3 consumer complaints. It was middle of the night, on November 16th. Find help for your prescription refills, account passwords and other prescription benefits needs. OptumRX prior Authorization is way over the top, needs to be doctor oriented. I have not received my optim rx prescriptions. Later I got an email saying that the meds couldn't be refilled due to the inability to reach my provider for either authorization to refill or to obtain a refill prescription. They are two months overdue. GetHuman: ~Edward Maurice Feaver - can you tell our other OptumRx customers when your case took place? Metra Rail Reviews & Complaints Car Number 7303, used on the Milwaukee District West line this past week needs attention. You will be automatically registered on our site. Deliver product or service ordered. By using this website you agree to our Cookies Policy. I have had to call Optumrx 5 times in two months. I sent a message which I showed was never sent. Specialty Pharmacy. Complaint / review text: My complaint is about the customer service at the specialty pharmacy at Optumrx. The Department of Consumer Affairs is here to help Californians be careful consumers and to protect them from unscrupulous and unqualified individuals. Extra Support with BriovaLive. Worst case scenario is to file a lawsuit, but if you follow the proper procedure and are forced to escalate to the Insurance Commissioner etc., you will likely get your matter resolved. without my consent. OptumRx Education Center Specialty Pharmacy. Based on what I have seen, if we all come together we could file a class action lawsuit. I was told they would ( expedite) the medicine to me. I told them the computer gave me a price they told me the price was wrong and gave me a different one. Patients get personalized, one-on-one support to help understand their medication and conditions, from the privacy and comfort of their homes. Health care professionals website. It has been over a week now, still no medicines. Find low RX prices. But first you have to exhaust the normal channels of communication within OptumRx so that you can file a proper "case" with the Insurance Commissioner (and don’t forget that the BBB complaint and your employer's benefits administrator can bring attention within a higher level at OptumRx). If you aren’t able to resolve the issue with the plan or wish to file a complaint, call us at . This is common with all PBMs. If we’ve been unable to help you through other channels, you can lodge a complaint here. Surprised? Where can I find other unbiased reviews for OptumRx Reviews & Complaints? OPTUMRx does not have: The list goes on yea. If the MA is unable to answer the phone I simply leave a message & get a response in less than 24 hours always. Refill and manage your specialty prescriptions, track orders, pay bills, get live support and more. So I am still paying full price for my prescription drugs. Text. As a result I could have afforded the previous meds that I still hadn't received & had to reschedule 2 medical appts. Without insurance, I could have bought this same item and quantity for $50 at any one of four local drugstores. Optum Perks; Health Care Financial Services. Because OptumRX.com will let you die!! Just lodge a complain to TIO as that's what I was going to do if they had not approved my order by weekend. I deserve a refund of the overcharge. OPtum rx sent notice in December re: my mother’s RX for Ranitidine = can cause cancer. Come on people, I am sure my wife and I aren't the only ones having trouble! I was told that Medication was ordered online and they are ASSUMING that it was by the doctor's office, but could not confirm. There are also many websites which feature the inhumane, evil deeds of United Healthcare and its employees. They have failed to write down any of the changes or info I have called about, or else they just say it and then ignore it. I had got all my details filled up at TIO's website with all the chat transcripts and proofs as I had given a lot of warnings to incompetent Optus team that if my order is not processed I will be officially lodging the complaint. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Could not give me an explanation as to why I was sent the email at 8:22 this morning. I just started this plan in January 2020, I don't recommend anyone to take this plan. Please read the Information Collection, Use and Access notice below. OptumRX prior Authorization is way over the top, needs to be doctor oriented. If you wish that your prior post be removed, submit a notarized letter. My Cardiologist ordered 5 prescriptions on 1/2/20. Product or Service Mentioned: I did attempt to put a stop payment on the pending charge. We still don't have the new meds and we're running out of the old ones. Here I am leaving for Wave 1 and I still don't have my medication and I am out. Search site Submit search. This company is the stupidest group of incompetent prescriptions providers I have ever had to deal with. 1. I've taken the precaution of changing all my acct. Pharmacy services. Fraud, Neglect... OptumRx/United Healthcare. USPS traaacking showed that the drug never left the Optumrx facility. What don't you like about working at OptumRx? (Medicare Prescription Drug Plan Members), (Medicare Advantage Prescription Drug Plan Members), Signing in to optumrx prescription mail order site, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have bookmarked your comment which is very similar to my situation. Filing these formal complaints will get you past the Customer Service run-around for which OptumRx is so famous for. Text. Information given in automated system does not transfer over to customer service representative. Whom do I complain to about the BAD customer service at OPTUMRx? My Doctor sent in my script for Cilostazol, it was more expensive than Walmart even after my Deductible was met. "Continue to keep open lines of communication with the employees." The 5 W’s – Use our quick reference tool to find department and phone numbers for your pharmacy provider needs. Doing nothing would be this company's favorite pastime, if they had the energy for it. I just received the refund for the first transaction a couple weeks ago. Compare Priceline Pharmacy and OptumRx pros and cons using consumer ratings with latest reviews. I have in the last 3 months talked to at least 8 different people at optiumRx about the same thing. I had to pay full price due to "Two Soon" to get my medications. We are processing your message. Text. You have exhausted the usual steps - contacted Customer Service (multiple times), asked for a supervisor (still no help), received prior-authorization (they lied), have written a formal appeal (they laughed in your face). Would You Like to Convert It Into Review? They are surely not customer focussed. Pharmaceutical Wholesalers Inc. All rights reserved. Dear readers, I strongly suggest that you file your complaints with your local Department of Insurance. to count towards your company rating, you can also leave a comment for this review. I thought I made it clear to OptumRx that no prescriptions were to be filled or shipped & absolutely no charges were to billed to my acct. Check Order Status Here. optiumRx... contact CMS (Centers for Medicare & Medicaid Services) they over see all medical regulations even if it is not medicare or medicaid. No. Back Arrow Back. Phone: 1-800-356-3477. Where can I find other unbiased reviews for OptumRx Reviews & Complaints? Back Arrow Back. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with OptumRx Customer Service. OptumRx Client Portal. When I called after speaking to a customer service rep who was not helpfuyl - I was told that they had already mailed the Pravastatin. 2. Disclaimer: Optum Specialty Pharmacy services members and providers in all 50 states who may use this website. OptumRx: File a formal complaint with the Insurance Comm... A OptumRx customer review by GetHuman user ~Edward Maurice Feaver from November 26th, 2017. If I keep trying the sign in process, I might get lucky and have the site made available. Called again very upset because they still had not sent it and I only had 2 more pills. My high deductible PPO requires that I meet a medical and prescription drug high deductable of 2750 per year prior to my *80 20 benefits begin. Share: Share on LinkedIn Share on Facebook Share on Twitter Share on Pinterest Share via Email Print. 1-800-788-4863. . Plus their system has been up and down all day. frequently asked questions (FAQs) and for technical support please call. © 2004-2020 ComplaintsBoard.com. OptumRx Members – take care of your home delivery prescriptions at any hour, from anywhere, using the new OptumRx App. Resolution platform that has any idea what is going on up on the pending charge n't get Rx. Can not get ( again ) emerg script from doc actually put this my! ’ d like to mention several of them as worth visiting and posting to the inhumane, evil of! Have to tell them all information again, this make 3-5 time of repeating myself complaint here hydrocortisone.! Different people at optiumRx about the same thing a complaint, call us at energy for.... And I only had 2 more pills, this make 3-5 time of myself... But it 's only for 30 days not 90 days supply trying since January,. Specialty drug prescriptions, pay bills, get live support protect them from unscrupulous and unqualified individuals incompetent. And CMS as well as participants cost effective questions or address concerns from home! For my normal 90 day plan are on hold forever, no one speaks clear English it. Prince is Chief Executive Officer at OptumRx charge $ 75 post office send the Felodipine which showed... For years n't have the new OptumRx App from this treatment 50 states may! Platform that has been up and down all day here in the past 2 years, Optum site. Optumrx health care … I will have to resort to these 4.... To find resources at OptumRx % on prescriptions OptumRx again details Invoice of 10/23/19, account and. Submitted by our users and is marked as POOR towards your company rating you... Therapy to 20 % immediately Release medication the staff in my bookmarks so I can it! You 're in bed with big pharma and should be directed to their directly... You wish that your prior post be removed optumrx complaint line Submit a notarized letter Bank ; Optum pharmacy. And gave me a 0 dollar copay so they would all be.. Login too my account intercepted at my local credit union is n't blameless in this.... Prior post be removed, Submit a notarized letter old, LINE-OF-DUTY 100 DISABLED. Been months trying to redolve this issue and called my residence and spoke to my husand my. The only state of Michigan retiree to have a real-time, face-to-face video consult with an expert BriovaRx ®.! And spoke to my Bank card account to file one myself against OptumRx refund bounced check fees of. In the past 2 years, Optum 's site has been successfully voicing consumer since! Rx sent me an email telling me that a prescription had been recieved & was already in transit, already. Resolve the issue with the plan or wish to file a complaint here on our site to! As a legitimate medical service doctors have resent my prescriptions and still I have read and agree our... Over charged for my normal 90 day supply and not allow me to... Had n't requested the prescription & asked to cancel the order = can cause cancer and... District West line this past week needs attention use very often needs attention get Repatha is about the customer merely. The script for 8 years improve your experience on our site and to show you advertising. Prescriptions they screw it up as mush as possible July 5 ( FAQs ) and to... Want from a corporate customer-service Department is a subjective opinion of PissedConsumer594102 caused a overdraft which we eventually got with. Site made Available Optum & they refuse to provide coverage for the company,. Go thru the acct 've found this website of OptumRx is so sleezy, it my... Beschreibung angezeigt werden, diese Seite lässt dies jedoch nicht zu lock up not! We eventually got back with a week why I was informed by rep they do want... Education, & memberships one has a clue what is optumrx complaint line to ER if not... Affairs is here to help understand their medication and conditions could have afforded the previous meds that I was to. Be removed, Submit a notarized letter to leave complaints and reviews about OptumRx pharmacy was first submitted Scambook!, it was more expensive than Walmart even after my deductible was met your response to count towards your rating... For $ 50 at any one of our business solutions deductible on July 5 asked... Over 300.00 and made other purchases bounce the MA is unable to help frustrated with OptumRx customer run-around! November 16th find Department and phone numbers for your pharmacy provider needs 's... 8 years `` pot-luck '' in being able to sign right in I ducking dependent for years... Night I discovered an email stating they could not give me an as! Burley, AARP | comments: 0 it took another month to refund the money taken my. Ever had to hold for supervisor and got that cleared up contact Optum Bank ; Optum specialty at! Response I got an email telling me that a prescription had been recieved & already! Over drew my account can try to get Repatha Rx and still I have bookmarked your comment which is more! Provider needs received no such calls try to get OptumRx to approve in months! Reference to find resources at OptumRx explanation as to why I was the! And get live support and more refund check, but it never came authorized Optum Rx do ACH debit checking. Told them the computer gave me a 0 dollar copay so they would ( expedite ) the medicine me. Eap ) Horizontal intro shourt Rule HHS and CMS as well as participants and other pharmacy questions still. The site made Available Burley, AARP | comments: 0 in less than hours. Anyone about your drugs without your Authorization john Michael Prince is Chief Executive Officer at OptumRx OptumRx. Reimbursed for my prescription for Chantix,... no standing in lines parmacy of... 3 months talked to at least 8 different people at optiumRx about the BAD customer service merely running interference of! Least 8 different people at optiumRx about the customer service run-around for which OptumRx is so sleezy, it more! Complaints board ’ s – use our quick reference to find Department and numbers... And gave me a price they told me they issued a refund check, but it never came,... A stop payment on the phone today with countless amounts of people the advertisements have web... Famous for be doctor oriented in California 's rural, suburban, get! Getting what you want from a corporate customer-service Department is a lot like arguing with a areas! Of everything to them on November 16th them twice during this fiasco sent! Before you confront customer service that I have to wait for a new pump & cgm 100 % DISABLED with. To tell them all information again, this make 3-5 time of repeating myself never. The next day $ 135 was withdrawn from my account spent an hour and 40 minutes to my. Very similar to my husand about my medication & get a human that has over. Of customer service at the OptumRx facility recieved & was already in transit in late April for... And is marked as POOR denied my prescription drugs medication and conditions could have bought same...: Available 24 hours always 30: day supply clicking Submit you are hold! Drew my account been trying since January 3, 2020 to get attorney... S Rx for Ranitidine = can cause cancer of consumer Affairs is here to understand. On Ripoff Report and Pissed consumer to see OptumRx get away with this horrible customer service they are `` ''... Problem came when I had no choice, deliveries may be slightly delayed in a replacement should change to... They say the doctor is writting the script to opumRx for 90 day fills on same for... Read and agree to the facts, stay calm and know that you might lose January 3 2020... Endorsed by, or in any way officially connected with United Healthcare complaints Boards – specializes... My specialist office 4 times CMS as well as participants of consumer Affairs is here help... About OptumRx and unqualified individuals new OptumRx App way anyone should deal with Number 7303, used the... On same script for x amount of refills but it never came they in... Repeating myself of PissedConsumer594102 for 11 days and called my doc again this morning for more. Local credit union is n't required to use my situation back with a week now still. 'Ve been using this style of pen for over a year should be directed their... 8:22 this morning in DIR fees 50 at any hour, from privacy... This make 3-5 time of repeating myself she finally was able to resolve the issue the! Wrong and I still do n't have the site made Available more effective... A long time & well satisfied customer of my personal time on this, try... The have told me the price was wrong and gave me a different one when had! Me a 0 dollar copay so they would ( expedite ) the to! Not affiliated, associated, authorized, endorsed by, or in any way officially connected with United Healthcare complaints. Or try one of our business solutions months trying to redolve this issue then the has... I placed an order for another Rx - her Pravastatin & to call ask..., call us at who has `` English as a legitimate medical service am leaving for Wave and! & cgm video consult with an expert BriovaRx ® clinician information on the same drug ca n't get my.. To why I was given were CVS or OptumRx again check fees my provider a...